Terms of service

Last Updated: November 25, 2025
 
Welcome to Alma Nature. By accessing or using our website, placing an order, or interacting with our services, you agree to be bound by these Terms of Service (“Terms”). Please read them carefully. If you do not agree to these Terms, please do not use our website or purchase our products.


Website: www.almanatureoils.com
Customer Service: contact@almanatureoil.com

  1. Company Information
    Alma Nature
    Email: contact@almanatureoil.com
    Website: www.almanatureoils.com
     
    All products and services offered on this website are provided by Alma Nature in accordance with these Terms and applicable laws of the United States.
  2. Acceptance & Eligibility
    By using this website and purchasing products, you represent and warrant that:
    • You are at least 18 years old or have parental/guardian consent.
    • You have the legal capacity to enter into these Terms.
    • You will comply with all applicable laws and these Terms.
    • Products purchased from this site are for personal, non-commercial use only and intended for babies and infants as described.
  3. Account Responsibility
    If you create an account, you agree to:
    • Maintain the confidentiality of your account credentials.
    • Be responsible for all activity that occurs under your account.
    • Provide accurate, current, and complete information and update it as necessary.
     
    You must notify Alma Nature immediately of any unauthorized use or security breach.
  4. Product Information & Ordering
    • Product images and descriptions are provided in good faith; minor variations may occur.
    • Prices and availability are subject to change without notice. We reserve the right to correct errors, refuse or cancel any order (including after payment) for any reason, including suspected fraud, pricing errors, or lack of inventory.
    • All orders are subject to acceptance and availability.
  5. Payment
    • Payments are processed securely through authorized third-party payment processors (e.g., Shopify Payments, PayPal).
    • Alma Nature does not store full payment card details.
    • You are responsible for all applicable taxes, duties, and shipping fees associated with your purchase.
  6. Shipping & Delivery
    • Estimated delivery times are provided for convenience only and are not guaranteed. Alma Nature is not liable for carrier delays, customs processing, or other factors outside our control.
    • Shipping terms, fees, and delivery options are detailed on our Shipping & Returns page.
     
  7. Returns & Exchanges
    • Returns and exchanges are governed by our Return & Exchange Policy. By placing an order, you confirm you have read and agree to that policy.
    • Link to Returns & Exchanges
  8. Privacy & Data
    • Use of your personal information is governed by our Privacy Policy. By using this site you consent to our collection and use of personal data as described there.
    • Link to Privacy Policy.
    • We do not sell personal information. For residents of states with privacy laws (e.g., California), specific rights and procedures are described in the Privacy Policy.
    • Data retention: order and transaction records are retained for business and legal purposes (typical retention periods: accounting records up to 7 years; marketing lists until you opt out; server logs up to 1 year — see Privacy Policy for full details).
  9. Third-Party Services & Links
    • The site may integrate or link to third-party services (including but not limited to Shopify, Shopify Payments/Stripe, PayPal, Klaviyo/Mailchimp/Shopify Email, Google Analytics, Meta Pixel, USPS/UPS/FedEx). These third parties operate under their own terms and privacy policies.
    • Alma Nature is not responsible for third-party content or actions. Use of third-party services is at your own risk.
  10. Warnings, Use & Allergies
    • Products are formulated for infant care. Always follow product labels and usage instructions. Test products on a small patch of skin before full use if you have concerns.
    • Alma Nature is not liable for allergic reactions or misuse. If an allergic reaction occurs, seek medical attention and contact customer service. Our Return & Exchange Policy describes exchange options for allergy cases.
  11. Intellectual Property
    • All content on the site (text, images, logos, designs) is owned by Alma Nature or used under license.
    • You may not reproduce, distribute, republish, or create derivative works without prior written permission.
     
  12. Limitation of Liability
    • To the fullest extent permitted by law, Alma Nature’s total liability for any claim related to your use of the site or the products shall not exceed the total amount paid by you for the product(s) giving rise to the claim.
    • Alma Nature is not liable for indirect, incidental, special, punitive, or consequential damages, loss of profits, or data loss.
  13. Indemnification
    You agree to indemnify, defend, and hold harmless Alma Nature and its officers, directors, employees, agents, and affiliates from any claim, demand, liability, loss, damages, or expenses (including reasonable attorneys’ fees) arising out of your breach of these Terms, misuse of the site or products, or violation of law.
  14. Termination
    We may suspend or terminate your access to the site or cancel orders at our discretion, including for violation of these Terms, suspected fraud, or abusive behavior. Termination does not relieve you of obligations accrued prior to termination.
     
  15. Force Majeure
    Alma Nature is not liable for failure or delay in performance due to causes beyond our reasonable control, including natural disasters, pandemics, labor disputes, supply-chain interruptions, acts of government, or carrier delays.