Privacy policy

Last Updated: November 25, 2025
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At Alma Nature, your privacy is our top priority. We are committed to protecting the personal information you provide and using it responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights as a customer throughout the United States, including states with specific privacy laws such as California, Colorado, and Virginia.

By using our website or making a purchase, you agree to the terms of this Privacy Policy.

  1. Information We Collect
    We collect personal information you voluntarily provide when you:
    • Place an order
    • Create an account
    • Subscribe to newsletters
    • Contact customer support
    • Interact with our website (Shopify, analytics, cookies)
     
    Information may include:
    • Name
    • Email address
    • Shipping and billing address
    • Payment information (processed securely via Shopify — card numbers are not stored)
    • Phone number (optional)
    • Order details
    • IP address, device information, and browsing activity (via cookies)
  2. How We Use Your Information
    We use your information to provide safe, seamless, and personalized experience:
    Order Processing & Customer Service
    • Fulfilling and delivering orders
    • Managing returns and exchanges
    • Providing customer support
     
    Marketing & Communication (with your consent)
    • Sending promotional emails, newsletters, and special offers
    • Notifying you of new products and updates
    • Personalizing content and advertisements
     
    You can unsubscribe from marketing communications at any time by clicking “unsubscribe” in any email.

    Website Analytics & Improvement
    • Enhancing the website experience
    • Understanding website performance
    • Using cookies, Shopify analytics, and pixels (Meta, Google, etc.)
  3. Information Sharing
    We do not sell your personal information.
    We may share information with trusted service providers who help us operate the website and fulfill orders, including:
    • Shopify (platform and hosting)
    • Payment processors (Shopify Payments, PayPal)
    • Email platforms (Klaviyo, Mailchimp, Shopify Email)
    • Shipping carriers (USPS, UPS, FedEx)
    • Analytics tools (Google Analytics, Meta Pixel)
    These partners only receive the information necessary to provide their services
  4. Cookies & Tracking Technologies
    Our website uses cookies to:
    • Maintain your shopping cart
    • Save preferences
    • Improve website performance
    • Analyze traffic and user behavior
    • Deliver personalized advertisements
    You may disable cookies in your browser settings, but some site functionality may be affected. Consent choices are recorded and can be changed at any time.
     
  5. Rights of Customers in States with Privacy Laws
    For customers in states with privacy laws, including California, Colorado, and Virginia, you have the right to:
    • Know what personal information we collect and how it is used
    • Access a copy of your personal information
    • Request deletion of your personal information (with legal exceptions)
    • Opt-out of marketing communications at any time
     
    To exercise these rights, contact:
    E-mail
    We will respond within 45 days, as required by law.
  6. Data Retention & Security
    • Transaction and order records are retained for up to 7 years for accounting and legal purposes.
    • Marketing records are kept until you opt out.
    • Logs and analytics data are retained for 1 year.
    • All transactions are secured via Shopify using encrypted technology.
    • We implement industry-standard measures to protect your data from unauthorized access, disclosure, or misuse.
  7. Third-Party Links
    Our website may contain links to external websites. We are not responsible for their privacy practices. Please review their privacy policies independently.
  8. Children’s Privacy
    Alma Nature does not knowingly collect personal information from children under 18. If you believe information was collected in error, please contact us so we can remove it promptly.
  9. Updates to This Policy
    We may update this Privacy Policy from time to time to reflect legal requirements or changes in business practices. All updates will be posted on this page with a revised “Last Updated” date.
  10. Contact Us
    For questions about this Privacy Policy or your personal data, contact:
    E-mail
    Contact Page